Refund Policy

1. Trial Period

StudAI BOS offers a 14-day free trial for all new organizations. During the trial period:

• You have full access to the features available under the selected plan.
• No payment information is required to start the trial.
• No charges will be incurred during the trial period.
• At the end of the trial, you may choose to subscribe to a paid plan or allow the trial to expire. If the trial expires, your workspace will be placed in a read-only state for 30 days, after which data will be permanently deleted.

2. Monthly Plans

For subscriptions billed on a monthly basis:

• You may cancel your subscription at any time through your account settings or by contacting billing@studai.in.
• Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until the end of the period for which you have already paid.
• No refunds are provided for partial months. If you cancel mid-cycle, you retain access for the remainder of the paid period, but no pro-rated refund will be issued.
• Downgrading to a lower-tier plan takes effect at the start of the next billing period.

3. Annual Plans

For subscriptions billed on an annual basis:

• 30-Day Money-Back Guarantee: If you are not satisfied with the Service, you may request a full refund within 30 days of the start of your annual subscription. The refund will be processed to the original payment method.
• Pro-rated Refund (First 30 Days): Within the first 30 days, if you have used the Service, a pro-rated refund will be calculated based on the number of days used at the monthly rate, and the remainder will be refunded.
• After 30 Days: No refunds are available for annual subscriptions after the initial 30-day period. You may cancel, and access will continue until the end of the annual billing period.
• Annual subscriptions automatically renew at the end of each 12-month period. A renewal reminder will be sent 30 days and 7 days before the renewal date.

4. Overages

Overage charges apply when your organization exceeds the usage limits included in your subscription plan (such as additional AI queries, storage, or user seats beyond plan allowances).

• Overage charges are non-refundable once the additional resources have been consumed.
• Overage charges are invoiced at the end of each billing period based on actual usage.
• You will receive automated notifications when your organization approaches 80% and 100% of plan limits, giving you the opportunity to upgrade your plan before overages are incurred.

5. Enterprise Plans

Enterprise plan subscriptions are governed by individually negotiated contracts. Refund terms, cancellation provisions, and billing arrangements for Enterprise customers are as specified in the applicable enterprise agreement.

Enterprise customers should contact their designated account manager or email enterprise@studai.in for questions regarding billing, refunds, or contract modifications.

6. Refund Process

To request a refund:

1. Send an email to billing@studai.in with the subject line “Refund Request — [Your Organization Name].”
2. Include your organization name, the email address associated with your account, and the reason for the refund request.
3. Our billing team will review your request and respond within 3 business days.
4. If approved, the refund will be processed within 7 business days to the original payment method used for the purchase.
5. Refunds for payments made via bank transfer may take an additional 5–7 business days to reflect in your account, depending on your bank.

All refunds are processed in Indian Rupees (INR). If the original payment was made in a different currency, the refund amount may vary due to exchange rate fluctuations. StudAI is not responsible for exchange rate differences.

7. Exceptions

The following exceptions apply to this Refund Policy:

• Service Outage Credits: If the Service fails to meet the uptime commitment specified in our Service Level Agreement, you may be eligible for Service Credits as defined therein. Service Credits are applied to future invoices and are separate from, and in addition to, any refund entitlements under this policy.
• Service Degradation: In the event of prolonged service degradation (defined as performance materially below documented specifications for more than 72 consecutive hours) that is not attributable to excluded events under the SLA, we will evaluate refund requests on a case-by-case basis.
• Billing Errors: If you have been charged in error (e.g., duplicate charges, incorrect plan tier, charges after cancellation), you are entitled to a full refund of the erroneous charges. Please report billing errors within 60 days of the charge.